paulamulford@att.net
Office: (858) 259-1718

Meeting, Eating and Greeting

An Introduction to Etiquette Essentials for Success
“It takes twenty years to build a reputation and five minutes to ruin it.
If you think about that, you’ll do things differently.”
Warren Buffet, American Business Magnate

Etiquette is a Vital Life Skill
Business etiquette is like gasoline to a car – it powers relationships, it drives cooperation and it fuels communication.  This important topic extends into a surprisingly broad area of daily life.  Etiquette contributes to a person’s interpersonal effectiveness both in business settings and in one’s personal life. Mastering the art of etiquette will differentiate participants from their peers and set them on a course to fulfill their potential.

Workshop Objectives
During the workshop, participants will:

  • Learn the essential things everyone should know about business etiquette.
  • Advance their careers and credibility by applying everyday life skills.
  • Build confidence by knowing the right things to do in business and social arenas.
  • Have fun engaging about how to improve their manners.

Design of Workshop
This workshop is designed to be interesting, highly interactive and immediately applicable and relevant to virtually every aspect of a person’s work day.  (Paula Mulford’s philosophy about what constitutes high impact organizational education is summarized in her BIO.)

The Workbook
A comprehensive workbook serves both as material for the program and as an on-going reference for individual participants and for follow-on team meeting discussions. This 41-page reference covers the following topics:

  1. 1. The Importance of Etiquette
  2. 2. Enhancing  Your Professional Image
  3. 3. Face-to-Face Communication
  4. 4. Dressing Well
  5. 5. Shaking Hands
  6. 6. The All Important Introduction
  7. 7. Gender Etiquette
  8. 8. The Art of Small Talk
  9. 9. Blunder-Free Business Dining
    • The Cocktail Hour
    • Required Table Manners
    • Thank You Notes
  1. 10. Business and Office Etiquette Rules
    • Business Card Etiquette
    • The Jerk with the Cell Phone
    • Managing “Smart” Phones
  1. 11. Voicemail 101
  2. 12. Email Etiquette and Format Essentials
  3. 13. Meeting Manners and Etiquette
  4. 14. Cubicle and Open Space Etiquette
  5. 15. Teamwork Etiquette
  6. 16. Disabilities Etiquette
  7. 17. Top 20 Suggestions

Flexible Delivery Formats
To meet client needs, the workshop can be configured into several different formats including these two suggestions:

  1. A 4 to 4.5-hour half-day program, which covers the highlights of 14 major professional areas where etiquette plays a pivot role in productivity and success. (A list of topics is attached.)
  2. A tailored, 3-hour program which covers five or six topics determined to be most relevant to the work group, and refers the participants to the workbook for the other topics.
“Whenever two people come together and their behavior
affects one another, you have etiquette.”
Emily Post, Emily Post’s Etiquette
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